FAQ's
How does the price match work?
We understand that price is important , nobody wants to pay more than they have to for a product. We use a state of the art price monitoring service to keep track of all our products on all our competitions website and stores, we then ensure our price is equal or better, We will match and like for like product, so same style and same colour.
Bulk Orders?
We can provide bulk order discounts, we regularly supply Business, Travel Companies and Schools with special pricing.
Special Orders?
If you are looking for a Brand or Product but don't see it on our site please just email us or call us and we can order the product in for you.
How Does The Warranty Work?
Your warranty covers any manufacturing defects to your product. It does not cover airline damage or general wear or tear. If you use your Luggage on a flight and the airline damages your item, you need to visit your airline's service desk and report the damage they have done to your bag, the airline will then pay for repair to your bag.
Shipping
Items are shipped from our Sydney warehouse within 48 hours with full tracking with Aus Post, Once your order has been processed by our team we will update your order shipping details and you will receive an email with your tracking code.Love Luggage guarantees you will receive your purchase. Delays in postage sometimes happen but in 99% of orders you will get your item in the fastest possible time.We use Aus Post, shipping times are estimates and are based on Business days:
Estimated Shipping ( During busy periods items may take longer )
NSW Metro 1 -3 Business Days
QLD/VIC Metro 2-4 Business Days
NSW/QLD/VIC Country 2-6 Business Days
SA/TAS 2-7 Business Days
WA/NT 7-14 Business Days
NSW/QLD/VIC Orders under $100 have a shipping Charge of $9.95 for order over its shipped FREE.
For orders to WA/SA/TAS/NT shipping is charged at
Wallets/Small items $9.95
Luggage $19.95
Backpacks/Pillows etc $14.95
All shipping is displayed at check out.
Returns
Returning an item to Love Luggage is easy, if you change your mind or the product is just not right. Please follow the below process.
RETURN ADDRESS
Love Luggage Returns
Avion International Freight
Dock 1, 496-500 Victoria St
Wetherill Park, NSW 2164
Please include all your order details; we will check this over. Please ensure it's unused, within 30 days, has all the tags, and is in original condition.
Important:
- Please display your order number and name on the outside of the package
- Send us the tracking details to info@loveluggage.com.au
If the item is not in its packaging and in the same condition, we will not refund you, and you will need to arrange to have the item returned to you.
Once checked over we will refund you the product price via the same method you paid.
Returned shipping is not covered by Love Luggage.
