Returning an item to Love Luggage is easy, if you change your mind or the product is just not right. Please follow the below process.

RETURN ADDRESS

Love Luggage Returns
LOCAD Matraville FC
1/42 Raymond Ave, Matraville NSW 2036

Please include all your order details; we will check this over. Please ensure it's unused, within 30 days, has all the tags, and is in original condition. Love Luggage does not provide return shipping.

Important:

• Please display your order number and name on the outside of the package
• Send us the tracking details to info@loveluggage.com.au

If the item is not in its packaging and in the same condition, we will not refund you, and you will need to arrange to have the item returned to you.

NOTE: Love Luggage does not cover the return shipping fee for change of mind returns

Once checked over we will refund you the product price via the same method you paid.

We understand that price is important; nobody wants to pay more than they have to for a product. We use a state-of-the-art price monitoring service to track all our products across all our competitors' websites and stores. We then ensure our price is at least as good as theirs. We do our best to price match a like-for-like product, so same style and same colour, We cannot always do this but if we can we will

We carry a large amount of stock and have a direct relationship with suppliers. We use this to provide you with special bulk-buying discounts. Use the contact form and let us know what you need. Then let us get to work on the best prices.

If you are looking for a product from one of our stocked brands but don't see it on our site please just email us or call us and we can order the product in for you.

Your warranty covers any manufacturing defects to your product. It does not cover airline damage or general wear or tear. If you use your Luggage on a flight and the airline damages your item, you need to visit your airline's service desk and report the damage they have done to your bag, the airline will then pay for repair to your bag.